Current Employment Opportunities

Schuylkill County Municipal Authority (SCMA) is seeking motivated individuals wishing to pursue a career in the Water and Wastewater Treatment Industry.  Experience in the operation and maintenance of water treatment facilities and / or sanitary sewer collection systems is a plus.

 

Office Manager

The Office Manager oversees the daily operations of the office, customer services, ensuring efficient workflow, scheduling, and coordination among staff. This role involves administrative and managerial responsibilities, including supervising office staff, managing budgets, reporting, and ensuring compliance with company policies.

ESSENTIAL JOB FUNCTIONS:
  • Works directly with the Executive Management and Department Managers to ensure general business operations and execution of management objectives.
  • Maintains a high level of energy and drive and the ability to maintain a strong sense of composure, focus, and purpose under pressure.
  • Possesses the capability to work independently and a strong unwavering personal and business integrity.
  • Exhibits strong customer service and conflict management skills to resolve complaints, inquires and disagreements with SCMA policies.
  • Oversees customer service, water/wastewater service sales and revenue collection functions, ensuring customer relations at an effective level, while handling customer inquiries and issues related to billing, meter reading, service contracts, revenue collections, and inspections.
  • Maintains Authority records: proper filing, retention and storage.
  • Manages and directs incoming telephone calls and general inquiry emails; oversees performance and effectiveness of the answering service.
  • Monitors inventory and operation of office supplies, materials, and equipment; reviews and approves requisitions, work orders, and shipments received to ensure accuracy; contacts vendors to resolve discrepancies; stocks SCMA locations.
  • Manages and coordinates the office information technology services, equipment and software: selection, systems analysis, programming, operations, and maintenance.
  • Directs, coaches, counsels, disciplines and performs annual evaluations of staff under their supervision.
  • Participates in recruiting, selecting, orienting, and training employees under direct supervision.
  • Reviews and analyzes reports, summarizes information, identifies trends, and advises management of findings.
  • Manages the workflow for files and records management, work orders, billing/delinquencies, miscellaneous billings, inventories and coordinates with general property and liability insurance providers: reviews and makes recommendations.
  • Oversees the Controller’s office, financial closeout figures, financial reports, and budgeting projections.
  • Assists in the preparation of an annual budget.
  • Schedules capital expenditures; analyzes variances, and initiates corrective actions.
  • Reviews and approves weekly department timecards and PTO requests.
SPECIFIC EDUCATION OR EXPERIENCE:
  • Bachelor’s degree in public administration, business administration, or related field.
  • Demonstrate five (5) or more years of experience in the development of staff, leading a group of 10 or more in the capacity of supervisor/manager.

 

Collections Representative

Under the direction of the Office manager, this position is responsible for identifying past due accounts, send a communication to these accounts, coordinate the posting with a shutoff notice of these accounts, coordinate the turning off of water to these accounts, and coordinate the turning on of water to these accounts after payment. This position is responsible to file liens on past due accounts and satisfy those liens when paid. This position is responsible to identify based on criteria and transfer certain past due accounts to the Portnoff Law Agency for collection. This person is responsible for the proper application of funds collected by Portnoff Law. This person in coordination with the office manager is responsible to make payment arrangements with past due accounts. This person coordinates SCMA’s shutoff/turn on of water for sewer authorities, which have agreements with SCMA. This person coordinates the shutoff/turn on of water by other Authorities for SCMA’s past due sewer accounts.

ESSENTIAL JOB FUNCTIONS:
  • The identification of past due accounts.
  • Produce and mail letters to past due accounts.
  • Coordinates the posting of shutoff notices on past due accounts properties.
  • Coordinates the turn off of water to properties posted and not paid by shutoff date.
  • Coordinates with other water & sewer authorities to turn off water.
  • Filing and satisfaction or liens.
  • Transfer past due balance to Portnoff Law Associates.
  • Resolve customer problems received on the phone or by email.
  • Handle process of an SCMA customer when bankruptcy if filed.
  • Produce excel spreadsheet based on properties going up for sheriff sale, judicial sale, private sale, and upset sale.
  • Complete SCMA’s account write off forms.
  • Prepare shut off schedule for following year.
  • Distribution and collection of statement of financial interest.
EXPERIENCE:
  • Associated degree in business or equivalent experience.
  • Minimum of five years of experience in collections.
  • Minimum of three years of experience with bankruptcy and municipal collections.

 

 

Interested applicants are encouraged to apply online by clicking on the link below.

Applications are also available by contacting our office.

To submit an application click HERE

E-mail: employment@scmawater.com